Physicians prescribe our services to assist in diagnosing certain heart arrhythmias. Often time’s arrhythmias are not detected during routine ECG testing in the physician office. Our devices allow you to go about your normal activities while data is being collected. Your physician can use this data to aide in diagnosing you.
You are encouraged to wear the monitor at all times. The more you wear the monitor, the more information will be presented to your physician for accurate diagnosis. However, most of our monitors need to be removed while bathing or participating in water activities.
No, depending on which monitor you are prescribed you may receive alerts regarding technical maintenance, i.e. charge battery, wire off, etc. However, any alerts or noises made by the monitor will never be related to your heart rhythms.
Our services are covered by a majority of insurance providers. Your insurance will be billed and you will be responsible for your portion based on your Explanation of Benefits from your insurance.
You can email us at firstname.lastname@example.org and we can provide you with an estimated out of pocket cost or provide you with the necessary information to contact your insurance for your estimated responsibility. Please be sure to include your First and Last Name, and Date of Birth in the email to us.
No. Our services are billed as a flat rate and are not based on the number of days that it is worn. We encourage all patients to wear the device for the full monitoring period as ordered by your physician. If you are experiencing any issues during your monitoring period, please reach out to our Customer Service Department for assistance.
We can provide you, or another physician, copies of your reports upon completion of service with your consent. To receive copies of your reports, email CustomerService@gobio.com. Include your name, date of birth, and service date, Customer Service will send you an Authorization for Release. Complete and return as directed on the form. Reports should arrive within 7-10 business days.
If your device was returned via the US Postal service it can take up to three weeks to reach our distribution center. This sometimes leads us to call you to return the device when it is already in transit. If you continue to receive calls requesting you to return your device, please email Deviceretrieval@gobio.comand include your name, date of birth, and the date you shipped the device back.
The white lead wire electrode is placed three fingers width below your right collarbone. The black lead wire electrode is placed three fingers width below your left collarbone. The red lead wire electrode is placed on your lower left rib.
Press and release the “RECORD” button on the top of your sensor. You do not have to record symptoms, but we encourage you to do so as the additional information will appear on the reports to your physician.
The monitor needs to remain away from water and steam. It is important to disconnect from the monitor when you plan to do shower or participate in water activities. The electrodes are water resistant and can be worn in the shower.
Minor skin irritation is common when wearing any type of electrode for extended periods. We provide each patient with hypo-allergenic and latex free electrodes. To reduce the risk of skin irritation, ensure you change the electrodes every other day and place in a slightly different location to allow them to breath. We can also provide you with an alternative electrode that may work better for you.
The sensor (device attached to electrodes) comes with a lanyard so you can wear it underneath your clothes. The monitor comes with a case that you can clip to your waistband. You do not have to wear the monitor on your waistband but it needs to be close enough to the sensor to be able to communicator. We recommend keeping it in the same room as the sensor at all times.
A Red X on the monitor screen indicates that the monitor and sensor have lost communication with one another. Ensure that you have the monitor (communicator) and sensor (monitor) close to one another to reestablish the connection. You can all power everything off and turn it back on to reestablish a connection. Data is still recording during this time.
The green check mark indicates a good connection between both devices.
The return mailer will be included in the kit along with other supplies. If you do not have one you can email CustomerService@gobio.com, include your name, date of birth, and shipping address and Customer Service can ship you a mailer.
Our account number is embedded in the tracking number provided to you and there should never be a charge to return the equipment. If you continue to experience issues with UPS please call us at 1-855-572-3999 so we can arrange a pick up for you at no cost, or assist you with the return of the device.