Physicians prescribe our services to assist in diagnosing certain heart arrhythmias. Arrhythmias are often not detected during routine ECG testing in the physician office. Our devices allow you to go about your normal activities while data is being collected. Your physician can use this data to aide in diagnosing you.
You are encouraged to wear the monitor at all times. The more you wear the monitor, the more information will be presented to your physician for accurate diagnosis. However, most of our monitors need to be removed while bathing or participating in water activities.
No, depending on which monitor you are prescribed you may receive alerts regarding technical maintenance, i.e. charge battery, wire off, etc. However, any alerts or noises made by the monitor will never be related to your heart rhythms.
No, the results of your monitoring will be provided to your physician. Generally, we will not contact you unless we have questions about your service; there is an issue with your monitor, or in an emergency at the direction of your physician.
Our services are covered by a majority of insurance providers. Your insurance will be billed and you will be responsible for your portion based on your Explanation of Benefits from your insurance. You can email us at firstname.lastname@example.org and we can provide you with an estimated out of pocket cost or provide you with the necessary information to contact your insurance for your estimated responsibility. Please include your First and Last Name, and Date of Birth in the email to us.
No, our services are billed as a flat rate. We encourage all patients to wear the device for the full monitoring period, and only return the equipment early if you have received permission from your physician. Please note, even with permission from your physician, your bill does not decrease.
We can provide you, or another physician, copies of your reports upon completion of service with your consent. To receive copies of your reports, email CustomerService@gobio.com. Include your name, date of birth, and service date, Customer Service will send you an Authorization for Release. Complete and return as directed on the form. Reports should arrive within 7-10 business days.
If your device was returned via the US Postal service it can take up to three weeks to reach our distribution center. We may call you while the device is in transit. If you continue to receive calls requesting you to return your device, please email Deviceretrieval@gobio.com, include your name, date of birth, and the date you shipped the device back.
The monitor activates when it is linked to your prescription in our internal systems. Your service starts when we receive the initial reading of your heart (baseline). For this device the initial reading is automated, we will contact you for additional readings if necessary.
The white lead wire electrode is placed three fingers width below your right collarbone. The black lead wire electrode is placed three fingers width below your left collarbone. The red lead wire electrode is placed on your lower left rib.
Press the “RECORD” image on your monitor screen and follow the prompts. You do not have to record symptoms, but we encourage you to do so as the additional information will appear on the reports to your physician.
The monitor needs to remain away from water and steam. It is important to disconnect from the monitor when you plan to shower or participate in water activities. The electrodes are water resistant and can be worn in the shower. For details review the showering instructions located in your Patient Education Guide.
Minor skin irritation is common when wearing any type of electrode for extended periods. We provide each patient with hypo-allergenic and latex free electrodes. To reduce the risk of skin irritation, ensure you change the electrodes every other day and place in a slightly different location to allow skin to breathe. We can also provide you with an alternative electrode that may work better for you. Contact Customer Service at 1-866-426-4401.
The sensor (device attached to electrodes) comes with a lanyard to wear around your neck, so you can wear it underneath your clothing. The monitor comes with a case that you can clip to your waistband. You do not have to wear the monitor on your waistband but it must be close enough to the sensor to be able to communicate. We recommend keeping it in the same room as the sensor at all times.
The monitor will send alerts regarding technical maintenance, i.e. change battery, wire off, etc. The monitoring center may send you a text message with instructions. The monitor does not notify you about your hearts activity.
The monitor has information that it is attempting to transmit. Check the cell strength indicator on the monitor, and relocate to an area with a stronger signal. If message persists, turn off monitor, wait 20 seconds, and turn on monitor. If this is unsuccessful, contact Customer Service at CustomerService@gobio.com, or 1-866-426-4401.
Even though the electrodes may appear fully adhered to your body, certain products may hinder the connection between the electrode and your skin. Ensure that skin is clean, dry and free from any oil, lotion or powder.
The return mailer will be included in the kit along with other supplies. If you do not have one you can email CustomerService@gobio.com, include your name, date of birth, and shipping address and Customer Service can ship you a mailer.
Our account number is embedded in the tracking number provided to you and there should never be a charge to return the equipment. If you continue to experience issues with UPS please call us at 1-855-572-3999 so we can arrange a pick up for you at no cost, or assist you with the return of the device.