Get quick answers to some of our most common questions.
Why do I have to wear a heart monitor?
Physicians prescribe our services to assist in diagnosing certain heart arrhythmias. Often time’s arrhythmias are not detected during routine ECG testing in the physician office. Our devices allow you to go about your normal activities while data is being collected. Your physician can use this data to aide in diagnosing you.
Is it okay to wear the monitor while exercising?
Yes, we encourage you to wear the monitor as much as possible, even while exercising. Please note our monitors should not be worn while participating in water activities such as swimming or surfing.
Can I travel with the monitor?
Yes you are able to travel with all of our devices. If you are flying, remove the monitoring system and pack it in your carry-on luggage, reconnect once you land.
Should I wear the monitor at all times?
You are encouraged to wear the monitor at all times. The more you wear the monitor, the more information will be presented to your physician for accurate diagnosis. However, most of our monitors need to be removed while bathing or participating in water activities.
How much will this cost me, and when will I get billed?
Our services are covered by a majority of insurance providers. Your insurance will be billed and you will be responsible for your portion based on your Explanation of Benefits from your insurance.
You can email us at firstname.lastname@example.org and we can provide you with an estimated out of pocket cost or provide you with the necessary information to contact your insurance for your estimated responsibility. Please be sure to include your First and Last Name, and Date of Birth in the email to us.
If I send the monitor back before my service is over will my bill be reduced?
No. Our services are billed as a flat rate and are not based on the number of days that it is worn. We encourage all patients to wear the device for the full monitoring period as ordered by your physician. If you are experiencing any issues during your monitoring period, please reach out to our Customer Service Department for assistance.
Where can I go to pay my bill?
Due to the various services we provide it is best to refer directly to your bill to determine where and how to send a payment.